They might not always be called customers, but every organisation has them. Your stakeholders could be paying customers, students, visitors or just about anyone who interacts with you and your organisation. By studying this qualification, you will be equipped with knowledge of service offers, the differences between public and private sectors, and using SWOT and PESTLE analysis. We would recommend this course to anyone who interacts with clients, customers, service users in an organisation, or those looking to improve their customer service knowledge.
Study for the course takes place in an online virtual learning environment (VLE) where you can study at any time and at your own pace. We ask that learners complete their courses within the given timeframe and that as a broad average most courses can take approximately 6-8 hours per week to complete. However, timeframes are flexible on a person-by-person basis should any learners require reasonable adjustments to their study plans.
Topics Covered:
– Principles of Customer Service and Delivery
– Understanding Customers
– Understanding Employer Organisations
– Understanding customer Communication
– Developing Customer Relationships
– Challenging Customers and Resolving Problems
– Developing Working Relationships with Colleagues
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